Terms and Conditions of FX-Support
Effective Date: 1.1.2025
Operator: FX-Support (www.fx-support.com)
Contact Email: info@fx-support.com
1. General Provisions
1.1. These Terms and Conditions (hereinafter referred to as the „Terms“) govern the rights and obligations between the provider operating under the brand FX-Support (hereinafter referred to as the „Provider“) and the customer (hereinafter referred to as the „Customer“) regarding the sale and use of software tools (indicators, automated trading systems, panels, hereinafter referred to as the „Products“) via the MQL5 platform.
1.2. The Provider is registered as a seller on the MQL5 platform, where the complete purchase and delivery process of the Products takes place.
1.3. These Terms are binding for all Customers who purchase Products from the Provider.
1.4. Please note that all information regarding the risks and limitations associated with the use of the Products is detailed in our Disclaimer. Please ensure you read it prior to making a purchase [(link to Disclaimer)].
2. Sale and Distribution of Products
2.1. All Products are distributed exclusively through the MQL5 platform (https://www.mql5.com/).
2.2. The Provider is not responsible for technical issues, payment failures, or other complications associated with the MQL5 platform. In such cases, the Customer is required to contact the MQL5 platform support team.
2.3. The Products are provided as a software license. The Customer is not authorized to modify, redistribute, or otherwise share the Products without the written consent of the Provider.
3. Payment Terms
3.1. All payments for Products are governed by the rules of the MQL5 platform.
3.2. Prices of the Products are listed in the currency determined by the MQL5 platform and may include fees imposed by the platform.
3.3. The Provider reserves the right to change prices without prior notice. Price changes do not apply to orders that have already been paid for.
4. Liability and Warranties
4.1. The Products are provided „as-is.“ The Provider makes no warranties regarding their functionality, suitability for a specific purpose, or compatibility with other systems.
4.2. The Provider is not liable for any financial losses that may result from using the Products. The Customer is responsible for their trading activities and associated risks.
4.3. Detailed information about the risks associated with trading can be found in our Disclaimer [(link to Disclaimer)].
4.4. The Provider is not responsible for any damages caused by the improper use or incorrect configuration of the Products.
5. Right of Withdrawal
5.1. Since the Products are provided in digital form, the Customer does not have the right to withdraw from the contract after downloading or activation.
5.2. Exceptions to withdrawal rights are governed by the rules of the MQL5 platform and applicable local legislation.
6. Intellectual Property Rights
6.1. All Products, their content, and code are protected by copyright. Any unauthorized copying, distribution, or sharing with third parties is prohibited.
6.2. The Customer must not remove any copyright information from the Products.
7. Legal Framework
7.1. These Terms are governed by the laws of the Czech Republic.
7.2. Any disputes arising under these Terms will be resolved by the competent courts in the Czech Republic.
8. Changes to Terms and Conditions
8.1. The Provider reserves the right to change these Terms at any time.
8.2. The Customer will be notified of any changes to the Terms on the FX-Support website (www.fx-support.com).
8.3. By continuing to use the Products after the Terms have been updated, the Customer agrees to the revised version of the Terms.
9. Contact
For any inquiries or issues, the Customer can contact the Provider via email at: info@fx-support.com .
Key Updates:
- The mention of a physical person has been removed and replaced with the brand FX-Support.
- This version ensures the terms remain valid even if the selling entity transitions to a company in the future.
- The disclaimer reference has been maintained.